Complaint Mechanism

If you have a complaint, please share with us

 You can email the office directly on [email protected]

The article you’re complaining about.

The date on which it appeared on the news website

The nature of your complaint in no more than 500 words.

You can also get in touch with the reader’s editor’s office on 0191-2450808  (10 am and 1 pm Monday to Friday).

Please note that in making a complaint, you agree to respond promptly to any request for further information. Our complaints process is free of charge, regardless of the outcome.

We reserve the right to amend this policy as required. We will publish the current policy on our website. Your complaint will be considered against the published policy on the date of receipt of your complaint.

What happens to your complaint?

Once we’ve received your complaint, you should receive an automated reply acknowledging receipt. If your complaint is being taken up, we aim to contact you within 72 hours.

We aim to give a substantive response to your complaint within 28 days of receiving all the necessary information to allow us to investigate. However, this may take longer in more complex cases where more information is required, or where journalists are away or unreachable.

If we receive multiple complaints about the same issue we may not respond to all.

We will always aim to handle your complaint fairly, courteously and with respect. We expect the same behaviour from complainants and reserve the right to decline to consider complaints that are abusive or gratuitously offensive.

If at any stage of your complaint we do not hear back from you within 28 days, we will consider your complaint satisfied and closed.